June 19, 2008

The Driving Standards Agency is writing to learner driver candidates, who booked practical tests on a Saturday since November 2005, to offer a refund for overpayment of fees.  The excess cost has been caused caused by accidental overcharging, the agency apologise for the error.

They are taking this action because of an error in regulations made on 1 November 2005 which had the unintended consequence of removing the differential between normal weekday hours and Saturday charges for taking a test. The refund offered is the premium paid for a Saturday test, currently £10.50 for a car test.

An amending regulation has now been laid in Parliament to reinstate in law the intended differential in fees. The Agency is obliged to recover administrative costs through fees, including the extra costs of Saturday operation, for example in overtime. Tests booked from 7 July onwards will be charged at the intended Saturday rate of £67.00

The Driving Standards Agency apologises for the error and is contacting all those affected, but customers can speak direct to the Agency's advisers by calling (0191) 201 4098 if they want information in the meantime. DSA believes around 270,000 candidates will be affected.

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